Team Member

Job Responsibilities:

(Primary tasks & responsibilities that are specific to the position)

Health & Safety

• To prepare & provide a Journey Route Map ( JRM) for each site
• To conduct VFL ( Visible felt leadership) at customer site
• To ensure PRTA & health advisory compliance for self & subordinates

Sales Operations & Administration

• To conduct market mapping , gather data & analyze the data for market intelligence & forecasting
• To identify the potential customer & administer our product and services
• To achieve individual sales targets for normal concrete, value added products (VAP) & Branded value added products (BVAP). 
• To generate sales lead, present quotation to customer and close orders as per SOP  to achieve budgeted ASP ( Average Selling Price)
• To prepare & present sales MIS & dashboard of self and upload relevant data in CRM portal
•  To assist marketing team for conducting customer, influencer’s, architecture’s meet as other customer relationship programmes like Sambandh etc. 
• To coordinate with plant & site team for smooth supply and application of product at customer site and sharing customer feedback time to time.
• To maintain compliance to credit policy of the company and achieve collection targets accordingly.
• To present self for reconciliation & balance confirmation of customer accounts as and when required.
• To support the new joinee peers for their induction, smooth settle down, product and process training.
• Participate to market segmentation and marketing plan with development of action plan. Have a list of prospective customers.
• Generate quotations only in standard & approved format
• Negotiate and get the written acceptance from the client
• Generate Purchase Order (PO) specifying correct requirements, payment terms and product code etc from LRMC. 
• Share copy of PO along with Quotation to plant manager
  Comply with credit policy for customer creation
  Plant Production Coordination. Prepare the next days production plan in coordination with Plant Manager. Coordinate between Customer and Plant Manager on delivery schedules and in case of any deviation, inform both and get it aligned.
• Based on payment terms, follow up & collect the receivables
  For outstanding with more than 30 days and/or those having technical or commercial issues, coordinate with Customer Accounts Mgt team to get the payment in time. Taking feedback from the customer on Services rendered and giving feedback to Plant Manager on a regular basis. Attending customer complaints. Balanced confirmation on monthly basis

CRM

1. Prepare journey cycle plan on every Friday
2. Key in daily visit report for all customer, Mentoring visit objectives, record interaction
3. Market mapping to be done once in a fortnight
4. With regards to all the projects & their stages of completion
5. Share the presentation to have prescriptive selling
6. Convert customer from normal concrete to VAP Products
7. Share quotations to customer for different products
8. Conversion of quote to Purchase Order
9. Understand the Outstanding
10. Drive Price Acceleration Program (PAP)

Key Result Areas:

(Indicate the performance parameters / results that the position shall be measured on. Please include targets such as cost/time/quality etc.)

• Concrete Volume of normal, VAP & Branded VAP
• Average Selling Price
• Number of total customer and new customer addition per month
• Collection Targets
• CRM entries on day to day basis
• Compliance to PRTA and Health advisory
• Achievement of DSO targets
• 1 – New, 1- for VAP, 1- collection
• Collection - 5 visits / day.
• Total number of customers to serve – __
• No of new customer to be 40 per plant
•  New added per month - 5 customers per plant